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Frequently Asked Questions (FAQ)
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| Our product (beginning from version 4.0) has two connectivity modes: Direct Connection and Account Connection.
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| In the Account Connection the following problems may arise:
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| 1. The Host Module is not running on the remote PC.
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| 2. Account Connection service is not active in the Host module settings. To activate it you need to do the following: Host module Settings->Connectivity->check the field "Use Account Connection service".
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| 3. The remote computer is switched off or its network cable is disconnected.
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| 4. You are disconnected from Internet (either on Host or on Admin)
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| 5. The firewall/antivirus protection is used (you can read more about configuring Firewall here...)
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| 6. You are accessing Internet via Proxy server (you can read more here...)
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| The reasons of connectivity problems in Direct Connection mode can be different. Here are some of them:
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| · You have incorrectly entered the port number or IP-address/name of the remote computer
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| · The Host Module is not running on the remote PC.
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| · The remote computer is switched off or its network cable is disconnected.
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| · The firewall protection on the remote PC is used. Please read our FAQ: How to control a remote PC through the firewall.
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| · Host PC is located in the LAN behind the router but you want to control it via Internet. Please read our FAQ: How to control PC in LAN via Internet..
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| You can test whether you have direct connection with remote computer using a Ping command in the system console:
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| 1. Click Windows "Start" button and select menu item "Run..."
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| 2. Enter cmd.exe in the Run dialog and press Enter. You will see black console window.
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| 3. In the window enter the following command:
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| ping x.x.x.x
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| where x.x.x.x - IP address of the remote PC, for example if remote address is 192.168.0.1 you should enter:
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| ping 192.168.0.1
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| 4. Press Enter. You will see the diagnostic messages. If you have connection with the remote PC, the messages will have the following pattern:
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| "Reply from 192.168.0.1: bytes=32 time<1ms TTL=128"
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| However if you do not have connection, you will see the following message:
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| "Request timed out." or some other message
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| So, if the remote PC is not responding, our software (or any other communication program) can't connect to remote PC directly. You should determine the reason of a problem. If you describe your situation in details, our support team can help you to find the solution.
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| If you can't connect and receive an error code you can read in more details what this code means at this page: http://msdn2.microsoft.com/en-us/library/ms740668.aspx
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| Every computer connected to the Internet or network is assigned a unique number known as an IP address. Usually computer has one IP address, but sometimes it can have more then one.
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| There are many ways to know IP address of Host PC, we recommend the following:
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| · | Move your mouse pointer over the Host Module tray icon (near the computer clock). The tool tip will show the list of IP addresses (separated by commas). For example 192.168.0.1 , 82.169.4.11
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| Use one of the IP addresses listed to connect to Host PC (add it to the Admin address book).
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| It is possible when computers are located in the internal network behind a router and you want to access them via Internet.
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| Our product (starting from version 4.x) has two connectivity modes: Direct Connection and Account Connection.
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| If you are using Account Connection you can simply connect to a remote PC, which can be physically located anywhere. Using Account Connection you don't need to enter special settings. Read more here...
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| If you are using Direct Connection mode you may have some problems with connection. Usually in this case computers have no external (public) IP addresses, i.e. IP addresses are internal (private), for example 192.168.x.x or 10.x.x.x; and only a router has external IP address (211.27.164.21 for example).
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| You need to know that computer outside of the network can not "see" a computer inside of the network. They can only "see" and send data to the external IP address of the router. When a computer on the internet sends data to the external IP address of the router, the router needs to know what to do with the data. Fortunately most of routers have such feature as "Port Forwarding" which serves to solve this problem. Port Forwarding simply tells the router which computer on the local area network to send the data to.
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| You should configure the router to forward connections from a port on the router to a specific IP address and port of the target computer in your internal network. It is necessary to assign unique ports on the router for every computer you need to control. Router should forward traffic from its different external ports to different internal computers.
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| Anyplace Control uses two TCP ports simultaneously: 5279 (basic port) and 4279 (file transfer port) by default. However you can change default values for Admin Module and Host Module via their settings. Moreover, you must change default values to work with port forwarding.
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| EXAMPLE
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| Let's consider an example (see figure):
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| You have local network with 3 PCs and 1 router. Admin Module is located anywhere in the Internet, but not in this network.
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| You want to control these network PCs via Internet when you use the Admin's PC.
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| For example external IP address of the router is 211.27.164.21.
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| Internal IP addresses of network PCs are: 192.168.1.10, 192.168.1.11, 192.168.1.12
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| Admin's IP address doesn't matter.
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| In this case the configuration of the "port forwarding" can be the following:
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| 211.27.164.21 : 5278 --> 192.168.1.10 : 5278
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| 211.27.164.21 : 4278 --> 192.168.1.10 : 4278
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| 211.27.164.21 : 5277 --> 192.168.1.11 : 5277
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| 211.27.164.21 : 4277 --> 192.168.1.11 : 4277
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| 211.27.164.21 : 5276 --> 192.168.1.12 : 5276
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| 211.27.164.21 : 5276 --> 192.168.1.12 : 5276
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| After configurating of the router you should change the default ports numbers for Host Modules. You can do it via Host Module's settings:
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| For computer 192.168.1.10: ports 5278 and 4278;
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| For computer 192.168.1.11: ports 5277 and 4277;
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| For computer 192.168.1.12: ports 5276 and 4276.
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| Then you should create 3 shortcuts in the Admin Module's address book to access these 3 network PCs remotely (via "ADD NEW PC" button). Note: you should change the default ports numbers for each shortcut:
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| Shortcut for 1-st PC: IP address 211.27.164.21; ports 5278 and 4278
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| Shortcut for 2-nd PC: IP address 211.27.164.21; ports 5277 and 4277
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| Shortcut for 2-nd PC: IP address 211.27.164.21; ports 5276 and 4276
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| As you see, you always use IP address of router (211.27.164.21), but unique ports.
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| The next actions will take place if everything is configured correctly:
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| 1) admin module will connect to a router
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| 2) router will automatically forward all traffic to target machine
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| In such way you can control machine which is located in the closed private LAN via Internet.
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| If you do not have hardware router
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| You can use a computer with access to the internet as a router: you have to set up PAT (Port Address Translation) on this PC. We recommend you to use such free software, as "hhproxy" for configuring address translation. "hhproxy" is running under Win9x and WinNT server or workstation. You can use this link for downloading it from our site: http://anyplace-control.com/anyplace-control/data/hhproxy_rel.exe
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| Installation of hhproxy is a very simple: create folder, and unzip all files from archive to it.
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| After that you must configure software. Create a file 'hhproxy.cfg' at the program directory. Open it with notepad and write the following lines (for the example described above):
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| LogLevel 0
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| TcpMap 5278 120 211.27.164.21 192.168.1.11 5278 0 0
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| TcpMap 4278 120 211.27.164.21 192.168.1.11 4278 0 0
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| TcpMap 5277 120 211.27.164.21 192.168.1.12 5277 0 0
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| TcpMap 4277 120 211.27.164.21 192.168.1.12 4277 0 0
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| TcpMap 5276 120 211.27.164.21 192.168.1.10 5276 0 0
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| TcpMap 4276 120 211.27.164.21 192.168.1.10 4276 0 0
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| Note: Format of TcpMap directive is:
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| TcpMap {LocalPort}{Timeout}{Bind-Address}{Target-Address}{Target-Port}{Online-Mode}{SecurityFilter}
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| (For more detailed information address to a file 'readme.txt')
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| If you use Win9x, you must create a shortcut to hhproxy in your startup group.
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| Under WinNT please run hhproxy.exe with parameter '/INSTALL' and restart computer. After that hhproxy will be registered as system service.
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| Configuration of Admin Modules and Host Modules must be the same as in example above.
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| Return to Top
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| If your Pc is protected with Firewall our product may have some problems with connection. Firewall may not allow the program to make external connections and accept them
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| Our product (beginning from version 4.0) has two connectivity modes: Direct Connection and Account Connection.
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| If you are using Account Connection service you don't have to open any ports in your Firewall. You don't have to set up the built in Windows Firewall (everything is going to work fine). But many other Firewalls like Zonealarm, OutPost are likely to block the outgoing connections.
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| For correct operation of our software Firewall must allow our program external connections via port 80. On the Host machine you must enter into Firewall allow list the following files: apc_host.exe and apc_hostConig.exe (in Anyplace Control folder). On the Admin PC you need to enter into the Firewall allow list file apc_admin.exe (located in Anyplace Control folder).
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| b) If you are using Direct Connection you have to make the following settings. On the Host PC you have to open TCP ports 5279 and 4279 for apc_host.exe (read open ports). On the Admin you have to allow outgoing connections for apc_admin.exe via ports 5279 and 4279.
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| You should know that Windows XP, SP2 and Vista contain Firewall (enabled by default). For our program to work in the Direct Connection mode you need to do the following:
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| 1) Walk to host PC.
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| 2) Open Windows Control Panel (Start->Settings->Control Panel).
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| 3) Then open Firewall settings by clicking on Windows Firewall shortcut.
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| 4) Select "Exceptions" tab, click "Add Program" button, then click "Browse" to select Host Module exe file (by default C:\Program Files\Anyplace Control\apc_host.exe). Then click OK in all opened dialog boxes.
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| Your Firewall is configured. Now and now you are able to connect from Admin PC.
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| If you still can't connect try connecting via IP address or network name (Firewall can reject DNS name).
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| Additional information: Beginners Guides -Firewall Setup and Configuration
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| Return to Top
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| Depending on the Internet provider, your computer can get a permanently changing Internet address. This type of addresses is called 'dynamic', and is typical for users to get from almost every Internet access provider. If you want to connect to remote computer, but don't know its current IP address, it will become a complete mess of different settings.
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| Our product (beginning from version 4.0) has two connectivity modes: Direct Connection and Account Connection.
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| If you use Account Connection mode you won't have any problems with dynamical IP addresses. When connecting to the remote PC you don't have to know even its IP address. You can read more about Account Connection service here...
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| In the Direct Connection mode the problem is usually solved in the following way.
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| a) Someone on the remote side should tell you the remote IP address by phone, e-mail or any other way. Then you can connect to the remote computer using that IP address.
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| b) If you are often have a need to connect to the remote computer with a dynamically assigned IP-address, and nobody on the remote side can tell you the current IP, you can use service that maps your dynamic IP to a DNS name, for example, http://www.dns2go.com, http://www.dynu.com or http://www.no-ip.com.
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| It will help you to know the IP address of the remote PC even if it often changes.
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| In the Account Connection mode this feature is currently unavailable. We have included it into our future list and will include it into one of the next releases.
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| In the Direct Connection mode it is possible, when HTTP Proxy (for example Squid or WinRoute) is used for granting the internet access to computers located in your local network. The current version of Anyplace Control does not work through HTTP Proxy servers. This opportunity will appear only in the following versions of the program. However there is a way of connection to the remote computers through a HTTP Proxy. It is HTTP-tuneling.
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| For realization of this opportunity you can use special software, such as:
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| HTTPort (http://www.htthost.com)
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| Socks2HTTP (http://www.totalrc.net/s2h/index.jsp)
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| These programs allow you to bypass an HTTP proxy, which is blocking you from the Internet. With HTTPort you may use the following software from behind HTTP proxy: Anyplace Control, IRC, ICQ, FTP, etc.
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| You can see blank screen in several situations:
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| 1. When remote user uses Windows XP feature "fast user switch".
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| To prevent the problem please use "Log off user" and "Log on user" Windows commands instead of "Fast user switch" if you want to change the user.
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| 2. When Host Module is run as simple application (not system service) and remote user presses Ctrl+Alt+Del:
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| Please turn on "system service" mode for Host Module to solve the problem.
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| To run Host Module's as simple application you need to do the following: click with right mouse button on Host module tray icon, select Settings, open Launching or Start tab (depends upon your version of the program) and check the field "System Service, automatically starts with Windows".
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| 3. If someone uses Microsoft's Remote Desktop Connection tool (integrated with Windows) to connect to a Host PC. Anyplace Control cannot interact with the remote screen until the PC is rebooted. Please don't use Microsoft's Remote Desktop Connection tool to prevent the problem. Moreover, there's no need to use Remote Desktop connection when Anyplace Control connection is available, since Anyplace Control offers functionality similar to Remote Desktop plus a lot of additional features.
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| 4. DOS or console window is opened in the full screen mode.
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| Anyplace Control cannot work with full screen text modes. However you can press Alt+Enter combination to switch the remote computer into the windowed text mode.
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| Sometimes while viewing the remote screen, it may be displayed not in full colors. To raise the quality of the image you need to do the following: connect to a Host PC and enter either Full Control or View Only mode. On the toolbar of the Remote Screen Window press Settings button. Select Performance/Quality tab and in the "Colors" pop-up menu set the parameter to "High".
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| Note: in this case program's performance can be slowed down.
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| In case of a poor performance of Anyplace Control while viewing of the remote screen, it is recommended (in order from most effective remedy to less effective):
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| On the Host site:
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| · | Use better video adapter (with more video memory) and latest video drivers.
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| · | Reduce color depth and screen resolution.
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| · | Remove wall-paper from the desktop.
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| · | Try to disable "Hardware acceleration" on the remote PC. In some cases it gives a significant increase of the performance level. How to disable "Hardware acceleration" you can read here...
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| On the Admin Module:
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| · | Connect to a Host PC and enter either Full Control or View Only mode, select Performance/Quality tab. If your network capacity is high you need to set up the parameter for LAN, if lower than for Broadband or even dial-up.
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| · | In the Performance/Quality tab, Colors pop-up menu, select "auto" color mode for Remote Screen Window if your bandwidth capacity is high. But for slow dial-up connections use "Low" color mode.
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| · | On the toolbar of the Remote Screen Window press Settings button. Select Advanced Settings tab then check the field "Remove Wallpaper". This will significantly improve performance even if the network Capacity is high.
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| Also we recommend to use 100 Mb and more network adapters to improve network performance.
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| 1. Currently you work in the "View Only" mode. You can send Ctrl+Alt+Del combination to the remote computer in "Full Control Mode" only. Please, click on the "Full Control" button, which is on the tool bar of the Remote Control window. (If "Full control" mode is blocked you can do the following to unblock it the Host module->Settings->Security->Access->check "All features field")
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| 2. If Host PC has Vista OS you can't send a direct Ctrl-Alt-Del keystroke, but you call out Task Manager by sending Ctrl+Shift+Esc keystroke. To do that, please, enter full control mode, and in the Control Window main menu select Send keystroke tab, and then press Ctrl+Shift+Esc (Task Manager). After that you can call out such functions as Restart, Log off, etc.
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| 3. Host module must be run as System Service. To run Host module as System Service you need to do the following: Host module->Settings->Start (Launching)->check the field "System Service, automatically start with Windows"
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| Yes, our software supports Windows Vista. All versions of Anyplace Control starting from 4.1 and higher are fully Windows Vista compatible. Moreover, Host Module can be started as system service under Windows Vista.
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| Having tested the problem deeply we have found out two possible ways of remote installation of Anyplace Control 4.0 with Anyplace 3.x.
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| Important: before committing an update, please, check the Host module version, because only a newer version of Anyplace Control can update an older one.
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| I)The first solution can be conducted in LAN only and it doesn't work on Vista PCs. If you have applicable conditions, please, do the following:
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| 1) Start Anyplace 4.0 Admin module on the local PC and select "Remote Installation" tool.
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| 2) Complete the remote installation and after connection has been established do the following: Host module->Settings->Start-> check the field "System service, automatically start with Windows".
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| II) The second solution works both via LAN or Internet and doesn't work under Vista as well. You just need to:
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| 1) Establish connection using Anyplace 3.x.
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| 2) Using File Transfer upload the installation packet of Anyplace 4.x to the remote machine.
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| 3) Click twice on the installation package deployed on the remote side. You will see a form with 2 lines. Write in the second line:
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| /password= XXXXXXX
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| ( where XXXXXX is the desired password for the Host module [NB: not less than 6 symbols]).
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| 4) At the moment you press OK button you will be disconnected. Try connecting in several minutes using version 4.x.
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| After completing the solution number 2 the Host module will be updated automatically to version 4.x.
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| If the Host PCs are located within the same network as the Admin PC, you will not have to approach each one of them individually to install the Host Module - install the software remotely using the "Remote Installation" feature. This feature is integrated in the Admin Module, and you can run it via the "Tools" menu.
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| Open Host Module's settings via its tray icon. Select "Launching" page and then select the "Hide tray icon" option.
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| Note: Even if tray icon is hidden, you will be able to open "Host Module settings" dialog via shortcut: Start -> Programs -> Anyplace Control -> Host Module settings.
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| A tray menu of the Host Module contains the "Exit" command to close the Host Module. Actually the user of remote computer should not be able to shutdown the Host Module, because the network administrator needs to have a stable access to the remote computer at any time. It is recommended to turn on "Disable Exit command" or "Hide tray icon" option on each workstation. The administrator can do this using the "Host Module settings" dialog window (see Launching tab).
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| Also you should protect access to Host Module's settings by Access Password, because user of Host PC can enable "Exit" command again; see the Security tab of the "Host Module settings" dialog.
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| For Windows NT/2000/XP/2003:
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| If Host Module runs as a simple application, the user can shutdown Host Module via Task Manager. Please install Host Module as a system service (see Launching tab of "Host Module settings" dialog window) if you want to prevent this ability: only users with administrator's privileges will be able to stop the service through the Service Manager.
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| The address book is stored in the apc-addressBook.ini file in the work folder of Anyplace Control. You can simply copy this file to another computer.
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| Anyplace Control is a secure remote control program. It has a large number of security features that can be used to defend PC from unauthorized remote access. Here are some reasons Anyplace Control is completely safe:
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| Access to the remote computer is restricted by password. A challenge-response authentication of connections is provided for prevention of unauthorized access to computers with the working Host Module (the program uses digital signature algorithm RSA with a private key of 320 bit length).
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| Anyplace Control works in encrypted mode. All data streams, including screenshots, keystrokes and mouse movement are encrypted by a symmetric, randomly generated key of 64 bit length that is given to both sides during the process of authentication.
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| IP-Filtering feature allows access to the Anyplace Control Host only from specified IP addresses and subnets.
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| To solve this problem you have to turn "Hardware acceleration" for your video adapter. In this case our program will be able to show the video (without sound). Such adjustment can slow down the performance of any other video-applications.
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| To adjust your video adapter, please, make the following adjustments for the Host PC:
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| 1) Call "Display Properties" dialog (right click on the desktop)
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| 2) Select "Settings" tab
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| 3) Click "Advanced" button
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| 4) Select "Troubleshoot" page
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| 5) Set "Hardware acceleration" to "None" value.
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| Then try to connect to the remote PC and to watch video.
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| You can adjust your video adapter this way, but you take the risk and you take all response for such actions.
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| Anyplace Control is distributed on the Try Before You Buy basis. The evaluation version of this software works during 30 days with 5 PCs only and shows a shareware reminder. All limitations will be removed as soon as you register your copy of Anyplace Control.
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| You can purchase the registration key on-line via the software registration service by credit card, bank transfer or check. Please visit the registration page (http://www.anyplace-control.com/buy.shtml) to purchase the key. There are some sale propositions and discounts for multi-licenses.
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| After purchasing you will receive an e-mail with the registration key and instructions. Then run Admin Module. Click on the "Enter Registration Key" item in the menu "Help". A key input form will appear. The registration key is too long, so don't try to type it manually. Use a clipboard to copy (Ctrl+C) and paste (Ctrl+V) the key.
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| At last, restart the Admin Module. If all steps were done right, the shareware reminder will not appear anymore and the registration information will be shown in the About dialog.
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| If you want to control N unique Host computers, you need N single licenses (Single license authorizes the use of the software on a single Host computer). The quantity of licenses you need is equal to the quantity of PCs you wish to control.
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| Note: Admin module doesn't require separate registration.
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| If you are a registered customer already, you can purchase additional licenses (please contact our sales department) - we will send you the new registration key for total quantity of Host PCs.
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| NOTE: Each license is used to control a physically unique computer. So you can't control many computers via 1 shortcut in Amin address book by changing the shortcut properties, since the Admin Module "remembers" computers it has been connected to.
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Copyright © 2002-2008 Anyplace Control Software |
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